Dick Myers Chrysler Dodge Jeep, Inc. in Harrisonburg, Virginia

I recently brought in my 2016 Jeep Renegade to the Dick Myers Jeep dealership for a tire rotation and oil change. A human mistake occurred in that my oil cap was not placed back on after the oil change. It was a mess! ..and a big concern. As soon as I was aware, I made the dealership aware. They immediately responded and took charge of my situation. They washed, cleaned, and detailed the inside and outside of the jeep. The engine area, to me, seemed to be in pristine condition afterwards. I couldn't find any oil residue anywhere. They even provided us with a loaner vehicle, and an extended warranty to ease the minds of my wife and I. Though I can't give 5 stars due to the fact that it did occur, I will say that I am VERY pleased and impressed at how Terry, the Service Manager, and Andy Myers, the GM, took care of us! They immediately responded, took responsibility, apologized sincerely (this goes a million miles in my book), and made us MORE than whole by providing us with a super clean vehicle and an extended warranty. Yes, my family and I would return for any service that the Andy Myers' team provides! Great crew!